Systems Technical Support Analyst

The Shandex Group is a sales, distribution and logistics company in Pickering. The Systems Technical Support Analyst role is a full-time, permanent role. 

Here are some of the main activities and tasks that Systems Technical Support Analyst have to perform, and some of the physical demands they involve:

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

• Consult user guides, technical manuals and other documents to research and implement solutions

• Reproduce, diagnose and resolve technical problems encountered by users

• Provide advice and training to users in response to identified difficulties

• Provide business systems, network and Internet support to users in response to identified difficulties

• Collect, organize and maintain a problems and solutions log for use by other technical support analysts

• Participate in the redesign of applications and other software

• May supervise other technical support workers in this group.

Qualifications:

• Bachelor's Degree in Engineering or Computer Science required

• Knowledge of and experience with the following:

  • 1. EDI X12

  • 2. XML

  • 3. API

  • 4. JSON

  • 5. Web Services

  • 6. AS2

  • 7. FTP

• Preference for candidates with knowledge of Sage 300, SAP, MS 365 platform, Azure, Power automate, Power BI and SSRS/MS SQL.

• Programing comprehension i.e. PowerShell, Python

• Knowledge of order processing, accounting, shipping and freight an asset.

• Must have excellent problem-solving skills

• Possess creativity and a desire to continuously learn and improve.

• Ability to work under tight deadlines

• Ability to communicate clearly in English, verbally and written.

How to apply

Please apply through the 'Apply Now' button to submit your application. Applicants can send resumes to hrpickering@shandex.com as an alternative. Our head office is located at 1100 Squires Beach Road, Pickering, ON.

JobBank ID: 3347854

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Shandex Group Inc. adheres to, and acts in accordance with all applicable legislation, including the Canada Labour Code, Canada Occupational Health and Safety Regulations, and the Canadian Human Rights Act. Shandex Group Inc. is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process.

While all applications are appreciated, only suitable candidates will be contacted.